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Frequent Mistakes
When entering your card details please ensure that you check the following:
- You have entered the correct card type (eg Mastercard, Visa, Switch)
- You have entered the card number correctly (the card number is the longest number shown on the card)
- You have used the correct cardholders name
- You have entered the expiry and valid from dates correctly
If you experience problems with entering your payment details please do not hesitate to contact our Customer Services team.
Switch Cards and Issue Numbers
When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)
You need only enter an issue number for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then type in a dash "-".
| * DELIVERY | |
| How much? | STANDARD DELIVERY: FREE on orders over £100. Under £100 just £6.00 |
| SPECIALIST DELIVERY: £25 Applies to all heavy or large items including televisions, kitchen appliances, fitness equipment, fires, water features and/or furniture. Only one £25 charge per order |
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| When? | Monday – Friday standard. 8 a.m. – 5 p.m . Saturday surcharge where available. Call 0845 5552244 |
| How Long? | From 3 working days. See specific product page / order receipt email for delivery time. When buying several items the longest delivery time in your basket will apply. |
Charges in stores may differ
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Please note that we cannot fulfill deliveries to the following locations: Channel Islands, the Isle of Man, the Scilly Isles, the Scottish islands, the Scottish Highlands, The Republic of Ireland and Northern Ireland.
Click here for more details.
Large Item Delivery - Will it fit?If you have ordered large items, please ensure that our delivery vehicle has access to your property and that the items will fit. Check that all doorways, hallways and stairwells are big enough to fit the items through, including turning corners with the item. Dont forget you can remove doors and windows that could restrict access to your property prior to our delivery team arriving. If you think there could be a problem - inform us immediately as you may be liable for a re-stocking charge if we are unable to deliver due to inadequate access.
Back to topFree LCD TV - Terms & Conditions
Free TV when you spend over £1,000 in a single transaction between 22nd July 3rd August, whilst stocks last.
For full details of our FREE LCD TV offer please visit our Terms & Conditions
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Phone Orders
Phone orders can be placed between 9am - 5pm Monday - Friday only. This service is not available on weekends or bank holidays.
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