Home - Delivery
*Applies to online orders only*
|How much?||PARCEL DELIVERY: FREE
on orders over £50. Under £50 just £6.00
|SPECIALIST DELIVERY: £35
Applies to kitchen appliances, fitness equipment, fires and/or furniture. Only one £35 charge per order
|When?|| Monday – Friday. 8 a.m. – 5 p.m .
Saturday surcharge, where available. Call 0333 2224140
|How Long?||From 3 working days.
See specific product page / order receipt email for delivery time. When buying several items the longest delivery time in your basket will apply.
|When?||All returns must be packed in original packaging. Collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.|
|Faulty||Within 28 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair. After 28 days, but within 6 months of your date of purchase we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund.|
|Damaged in transit||If an item appears damaged you must reject delivery and notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery.|
|Unwanted||Within 14 days of receipt and in original, undamaged packaging. This is Your Right To Cancel in accordance with the Consumer Contracts Regulations 2013. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories including manual / instructions. Goods are returned at your expense: PARCELS: £6 per parcel, irrespective of original order value (i.e. free delivery rules, promotions and thresholds DO NOT apply); SPECIALIST DELIVERY: £35 per consignment, irrespective of the number of items returned. Collections from the Scottish Highlands and Islands, Northern Ireland, the Scilly Isles and the Isle of Wight will incur a surcharge equal to the surcharge applied on the initial delivery. The surcharge will be fully applied even if only part of the order is returned. If your initial order value qualifies for free delivery and then non-faulty goods are returned of a value that takes the remaining order value to less than the prevailing free delivery threshold at the point of your initial order, then the applicable delivery charge will be deducted from your refund. No refund will be issued until the goods have been received and inspected by us. If items, manuals, packaging, accessories or any part of your original consignment are found to be missing or damaged from your return, we will deduct an appropriate value from your refund to cover this. All Refunds will be issued within 14 business days of receipt, subject to the conditions above. This does not affect your statutory rights.|
Notes: Delivery must be to an address in the United Kingdom (but excluding the Channel Islands, the Isle of Man, Isle of Wight and The Scilly Isles). Please note there will be an additional delivery charge for N. Ireland and the Scottish Highlands and islands. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Whilst we try to accommodate delivery to work/ alternative addresses, for your first order we reserve the right to refuse delivery to addresses other than the billing (registered card holder) address. In this instance we will make every effort to contact you. Please make sure you keep the receipt enclosed with your goods.
It is your responsibility to ensure that goods will fit and pass through all doors, hallways, paths and steps up to the property etc. In order to minimise the liklihood of damage it is your responsibility to ensure that access routes are clear and floors are covered to prevent damage. We cannot accept responsibility for any damage caused to your home or goods.
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands, the Isle of Man, Isle of Wight, the Scilly Isles and the Scottish islands and Ireland, including N. Ireland). All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Whilst we try to accommodate delivery to work/ alternative addresses, for your first order we reserve the right to refuse delivery to addresses other than the billing (registered card holder) address. In this instance we will make every effort to contact you. Please make sure you keep the receipt enclosed with your goods.
Delivery is FREE for internet orders over £50 with the following exceptions:
Wherever possible we try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.
Smaller products are generally delivered by courier or by post. The delivery times for each product are listed on the individual product page.
If your product is to be delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.
For larger products you will be contacted by our customer service team to arrange a suitable time for delivery when your goods are ready to be dispatched. Delivery of larger products will require a specialist delivery and take place between 8am and 5pm Tuesday to Saturday.
Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
Please note that delivery arrangements may differ if you choose a product deliverable direct from the manufacturer. You will be contacted by the manufacturer directly if this is the case.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.
It is your responsibility to ensure that goods will fit and pass through all doors, hallways, paths and steps up to the property etc. In order to minimise the liklihood of damage it is your responsibility to ensure that access routes are clear and floors are covered to prevent damage. We cannot accept responsibility for any damage caused to your home or goods. It is your responsibility to inspect your goods upon receipt and to reject delivery if the goods are damaged or there is a visible fault.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.
Parcel deliveries will normally take 2 - 3 days to be delivered (to be safe, please allow a little extra during busy sales periods). You will receive an email when your delivery is dispatched that will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep.
Parcel deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.
If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and time specified. All deliveries must be signed for.
(a) As previously stated orders that include white goods, fitness equipment, fires and/or furniture will require a specialist delivery at a cost of £35. This cost will be applied to all orders regardless of the total order value. The specialist delivery service includes:
- Delivery of goods to your room of choice, where reasonable.*
- Unpacking of goods and the removal of all packaging. In the event that you do not wish the goods be unwrapped we will ask you to sign a brief disclaimer to acknowledge this decision.
- Inspection of the goods for any damage or faults.
*Where, in the opinion of our delivery crew, there is a problem with access, either due to size or weight issues, then delivery will be completed to the customer's door only.
(b) In addition to the parcel service described above we can offer a number of additional services to limited locations only. Please call us on 0333 2224140 after placing your order to arrange any of the services below:
- Guaranteed Saturday delivery can be arranged for an additional fee of £10.
- Wet installation of washing machines or washer-dryers can be arranged for an additional cost of £24.99.
- Collection of an old electrical appliance for recycling (no additional cost).
- Collection of old furniture for recycling can be arranged for an additional fee of £30.
You can track the progress of your order by logging in and then going to 'My Account'. We will inform you if there are likely to be any unexpected delays. Your despatch notification email will contain additional tracking links to the website of the carrier that will deliver your goods.
Your old appliance should be safely disconnected prior to our arrival.
For many larger products we offer to remove your old appliance for a small extra charge. IMPORTANT: Your old appliance must be empty. Fridges/freezers must be fully defrosted. Your old appliance should be safely disconnected prior to our arrival.
If you do not receive all your products please check that they have been despatched by using our tracking facility (simply log in and then go to My Account). If your order is not en route to you, please e-mail us or telephone 0333 2224140.
In accordance with the Consumer Contract Regulations 2013 you may cancel your contract within 14 days of delivery.
Registered Head Office
Mwyndy Business Park
Rhondda Cynon Taff
Registered Company Number in England and Wales : 563751
VAT number: 135044206