The great thing
about Leekes...
About Us
James Henry Leeke established his company in the Rhondda in 1897. He started trading as a traditional builder's merchant selling ironmongery and hardware from the front room of the family home in a small terraced house in Clydach Vale.
Since then the business has expanded with a Home Improvements Centre based in Tonypandy opening in the mid 1960s and department stores opening in Llantrisant in 1977, Cross Hands in 1984 and Melksham in 1992.
Leekes prides itself on being part of its communities and we are aware of our responsibilities as both a local retailer and international trader. This sense of duty is reflected in our brand values including honesty, enthusiasm, innovation and excellence – values that all our employees aspire to deliver every day.
We set ourselves ambitious targets to ensure our customers receive the best possible service from us in everything we do – from the simplest in-store enquires to the delivery and installation of major improvement projects.
To find out more about our services and our business click on one of the headings below:
Quality and Price Assurance
Home Delivery Service
Warranties
Leekes and the environment
Our people
Community spirit
Leekes Leisure and Retail Group
Quality and price assurance
It’s crucial to us as a business that our customers know the products they buy from us are of an appropriate quality and are fairly priced. Our quality and price assurance sets our
standards:
- We aim to sell only goods of an appropriate quality.
- We aim to provide expertise at the point of sale and installation
- We strive to be competitively and honestly priced.
- We offer a price assurance against other local retailers, subject to some obvious terms.
- The prices of all products are the same in all stores and online at leekes.co.uk
Should you have any queries regarding this policy, our Sales Consultants will be happy to answer any questions you may have.
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Home Delivery Service
We are very proud of our home delivery services as your feedback tells us it is one of the reasons many customers come back to us time and again. So, when you order an item for delivery from Leekes we endeavour to:
- Contact you on the morning of delivery to provide you with an estimated arrival
time.
- Unpack goods and remove all packaging for recycling.
- Inspect goods for damage or faults
- Assemble large items including divan beds,corner groups sofas and display cabinets.
- Remove old electrical appliances and dispose of them responsibly.
For a small additional charge we also offer a guaranteed Saturday delivery service in areas close to our main stores.
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Warranties
‘Total Care’ is a five year protection programme designed to cover any stain damage to fabrics, leather, carpets and beds. Total Care provides peace of mind by covering the cost of stain removal and repairs.
Our ‘New for Old for Life’ warranties provide a free replacement model for electrical products that break down. Ask one of our Sales Consultants or call us to find out more about our warranties.
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Leekes and the environment
Our environmental targets for 2008 include:
- Plastic bags: To reduce the number used, we plan to ask all customers if they need one and also introduce a bag for life as a green alternative.
- Landfill: To reduce the volume of waste with increased recycling and waste compacting, resulting in fewer trips to landfill.
- Recycling: To responsibly dispose of customer’s unwanted electricals in accordance with appropriate regulations and install plastic bag recycling bins in our stores.
- Carbon offsetting: To aim for our delivery vehicles to be carbon neutral in 2008.
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Our people
You will encounter our experts throughout our stores – people who are passionate about the products they sell and knowledgeable about the services we provide. If you need some expert advice on an item you would like to purchase online simply contact us and one of our specialists will get back to you as soon as possible.
As a family business we believe in developing our employees, unlocking talent and providing opportunities for career progression. Our commitment to training at all levels, cultivating product knowledge and encouraging new avenues for retail expertise is just one of the many reasons that Leekes were successful in retaining its Investors In People Accreditation
in 2007.
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Community spirit
Our staff and customers form the community in which we operate and we have a long
tradition of supporting local charities, sports clubs, schools and associations. What’s more, we employ a policy of sourcing the products and services from local suppliers wherever we can.
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Leekes Leisure and Retail Group
In 1994, Leekes Retail and Leisure Group took ownership of a golf club in Hensol in the Vale of Glamorgan. This marked the start of diversification of the business into the leisure industry.
The company then built and developed the Vale Hotel, Golf and Spa Resort which comprises a luxury four star hotel, leisure club, Wales' largest spa and two championship golf courses set in over 600 acres of beautiful parkland.
In 2003, the company announced the purchase of Hensol Castle estate that adjoins the Vale resort. The Estate includes 17th century stately home, an historically important mid-18th century landscaped park, a 15 acre lake and serpentine pond. The castle is currently being developed into a world class spa hotel.
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Official Company Information
Company Name: Leekes Limited
Registered Head Office
Leekes Limited
Mwyndy Business Park
Pontyclun
Rhondda Cynon Taff
CF72 8PN
Registered Company Number in England and Wales : 563751
VAT number: 135044206
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