A more in-depth look at delivery

1. Charges

Delivery must be to an address in the United Kingdom (but excluding the Channel Islands, the Isle of Man, the Scilly Isles and the Scottish islands and Ireland, including N. Ireland). All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Whilst we try to accommodate delivery to work/ alternative addresses, for your first order we reserve the right to refuse delivery to addresses other than the billing (registered card holder) address. In this instance we will make every effort to contact you. Please make sure you keep the receipt enclosed with your goods.

Delivery is FREE for internet orders over £100 with the following exceptions:

2. Packaging

Wherever possible we try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.

3. How we Deliver

Smaller products are generally delivered by courier or by post. The standard delivery times for each product are listed on the individual product page.

If your product is to be delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.

For larger products you will be contacted by our customer service team to arrange a suitable time for delivery when your goods are ready to be dispatched. Delivery of larger products will require a specialist delivery and as standard take place between 8am and 5pm Tuesday to Saturday.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

Please note that delivery arrangements may differ if you choose a product deliverable direct from the manufacturer. You will be contacted by the manufacturer directly if this is the case.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.

4. Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.

Standard courier deliveries will normally take 2 - 3 days to be delivered (to be safe, please allow a little extra during busy sales periods). You will receive an email when your delivery is dispatched that will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep.

Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and time specified. All deliveries must be signed for.

5. Leekes Specialist Large / Heavy Item Delivery Services

(a) As previously stated orders that include televisions, white goods, fitness equipment, fires and/or furniture will require a specialist delivery at a cost of £25. This cost will be applied to all orders regardless of the total order value. The specialist delivery service includes:

- Delivery of goods to your room of choice, where reasonable.*
- Unpacking of goods and the removal of all packaging. In the event that you do not wish the goods be unwrapped we will ask you to sign a brief disclaimer to acknowledge this decision.
- Inspection of the goods for any damage or faults.

*Where, in the opinion of our delivery crew, there is a problem with access, either due to size or weight issues, then delivery will be completed to the customer's door only.

(b) In addition to the standard service described above we can offer a number of additional services to limited locations only. Please call us on 0845 5552244 after placing your order to arrange any of the services below:

- Guaranteed Saturday delivery can be arranged for an additional fee of £10.
- Wet installation of washing machines or washer-dryers can be arranged for an additional cost of £20.
- Collection of an old electrical appliance for recycling (no additional cost).
- Collection of old furniture for recycling can be arranged for an additional fee of £30.

6. Tracking Your Order

You can track the progress of your order by logging in and then going to 'My Account'. We will inform you if there are likely to be any unexpected delays.

7. Disconnection

Your old appliance should be safely disconnected prior to our arrival.

8. Scrap Collection

For many larger products we offer to remove your old appliance for a small extra charge. IMPORTANT: Your old appliance must be empty. Fridges/freezers must be fully defrosted. Your old appliance should be safely disconnected prior to our arrival.

9. Missing or Incorrect Orders

If you do not receive all your products please check that they have been despatched by using our tracking facility (simply log in and then go to My Account). If your order is not en route to you, please e-mail us or telephone 0845 555 2244.

10. Official Company Information

Company Name:
Leekes Limited

Registered Head Office
Leekes Limited
Mwyndy Business Park
Pontyclun
Rhondda Cynon Taff
CF72 8PN

Registered Company Number in England and Wales : 563751
VAT number: 135044206

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