DELIVERY

Charges

Delivery must be to an address in the United Kingdom (but excluding the Channel Islands, the Isle of Man, the Scilly Isles and the Scottish islands). All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Delivery is FREE for internet orders over £50 with the following exceptions:

There will be an additional charge of £20 for orders that require a 2 man delivery. Items requiring 2 man delivery are televisions, white goods, fitness equipment, fires and/or furniture (only one £20 charge will be applied per order)

Orders under £50 will incur a delivery charge of £6.00 and will be subject to the additional charges outlined above where applicable

Packaging

Wherever possible we try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.

How we Deliver

Smaller products are generally delivered by courier or by post. The standard delivery times for each product are listed on the individual product page.

If your product is to be delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.

For larger products you will be contacted by our customer service team to arrange a suitable time for delivery when your goods are ready to be dispatched. Delivery of larger products will require a 2 man delivery team and as standard take place between 8am and 5pm on weekdays.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

Please note that delivery arrangements may differ if you choose a product deliverable direct from the manufacturer. You will be contacted by the manufacturer directly if this is the case.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.

Delivery Times & Premium Delivery Services

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.

Standard courier deliveries will normally take 2 - 3 days to be delivered (to be safe, please allow a little extra during busy sales periods). You will receive an email when your delivery is dispatched that will contain a link to the courier's website, and a parcel number, so that you can track your order right to your doorstep.

Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

If you choose a product which is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and time specified. All deliveries must be signed for.

Tracking Your Order

You can track the progress of your order by logging in and then going to 'My Account'. We will inform you if there are likely to be any unexpected delays.

Disconnection

Your old appliance should be safely disconnected prior to our arrival.

Scrap Collection

For many larger products we offer to remove your old appliance for a small extra charge. IMPORTANT: Your old appliance must be empty. Fridges/freezers must be fully defrosted. Your old appliance should be safely disconnected prior to our arrival.

Missing or Incorrect Orders

If you do not receive all your products please check that they have been despatched by using our tracking facility (simply log in and then go to My Account). If your order is not en route to you, please e-mail us or telephone 0845 555 2244.

Official Company Information

Company Name:
Leekes Limited

Registered Head Office
Leekes Limited
Mwyndy Business Park
Pontyclun
Rhondda Cynon Taff
CF72 8PN

Registered Company Number in England and Wales : 563751
VAT number: 135044206

What’s the great thing about Leekes? Maybe it’s the choice of hundreds of beautiful sofas, dining tables, beds and bedroom furniture. Or perhaps it’s our expert Interior Design Studio teams who can help select the perfect carpets, rugs, fabrics, wallpapers, paints and home accessories for your home.

Our department stores in Llantrisant, Cross Hands and Melksham have the biggest displays of fitted kitchens, bathrooms and conservatories around. Then, when you’ve made your choice browse our tableware, electrical appliances, cookshop or our garden and outdoor living departments for the accessories that complete your room.

And finally, our experienced staff in our Building Centres and DIY departments can even help you to build the house of your dreams.

That’s the great thing about Leekes. You’re home.

* Delivery is FREE for internet orders over Ł50 with the following exceptions:

There will be an additional charge of Ł20 for orders that require a 2 man delivery. Items requiring 2 man delivery are televisions, white goods, fitness equipment, fires and/or furniture (only one Ł20 charge will be applied per order).

Orders under Ł50 will incur a delivery charge of Ł6.00 and will be subject to the additional charges outlined above where applicable. Click here for more details.

On all orders above Ł600 in value, Leekes is pleased to offer you the option of paying for your shopping in easy to manage instalments, including an option which is completely interest free. Click here for more details.