Shopping Basket

Ordering on the site

When can I order?
Can I order through your stores?
How do I order?
Can I cancel my order?
How do I know if an item is still available?
How do I receive confirmation of my order?
What do I do if I have a query about my order?


Payment Queries

How can I pay?
How can I pay on credit agreement?
When do I give my payment details?
When will I be charged?


Return Of Goods

How do I return items?
When can I return Goods?
How do I complain?


Delivery Queries

How do you deliver?
Can you deliver to a different delivery address ?
What are your delivery charges?
Will you deliver anywhere?
How long is delivery likely to take?
What should I do if there is no one to receive my product upon delivery?
What do you do with my personal details?
How do you ensure the security of my order?


Leekes Home Account Card

Can I open a Leekes account?
Can I use my Home Account card online?


Queries On Products

I want information about conservatories
Are all products that Leekes sells on your website?
Can I view furniture in store?
What should I consider when choosing wallpaper?
How can I obtain more information about your products?


Login and Registration

When do I have to login or register?
Why can't I see the Leekes site clearly?
What are cookies? Why must I enable them in my browser?
What is the best browser to use to shop online with Leekes?
What screen resolution is best used when viewing the Leekes website?
I do not use one of the recommended browsers. What should I do?


Gift Vouchers, Promotion Codes and Gift Certificates

Can I use gift vouchers bought in store to purchase on this website?
Can I use gift certificates bought on this site in Leekes stores?
How do I redeem a Promotion Code?
How do I redeem a Gift Certificate?


Navigation on the site

How do I search for an item?


Contacting Leekes

How can I contact Leekes by post?
If I have a problem who can I e-mail?
Who can I call about my order or delivery?
Who can help me with a technical query?
What are the full company details for leekes.co.uk?

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Ordering On the Site

When can I order?
We are open to take your orders for UK shoppers. All order should be place online or in one of our stores. Should you require assistance from our Customer Services team we are available from 8 am to 6 pm Monday to Saturday. You can either call us on 0845 555 2244, or email us at Customercare@Leekes.co.uk

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Can I order through your store?
Yes. Almost all of the products on this site are available to order through any Leekes store. (Click here for locations) .It is recommended that you call the store in advance to check whether a specific item is in stock before making a special journey.

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How do I order?
Browse our department until you find the products that you require. For larger items, don't forget to check that the item will fit in your home - check the room itself, but also check every passage and doorway that the product will need to pass through. Once you are happy with a product, click 'Add to Basket'.
You can view your basket at any time during your visit by clicking the basket icon - View Basket/Checkout - on the top right of the page.

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Can I cancel my order?
You may cancel your order as set out in our 'Terms and Conditions'. If you with to do so, contact Customer Services immediately by telephoning 0845 555 2244. You will need to quote your Order Confirmation number.

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How do I know if an item is still available?
When an order is placed, you will be sent an email to confirm your purchases and a unique reference number for your order.

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How do I receive confirmation of my order?
When an order is placed you will be sent an email to confirm your purchase and a unique reference number for your order.

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What if I have a query about my order?
If you have a query about your order please contact Customer Services by e-mailing Customercare@leekes.co.uk or by telephoning 0845 555 2244 (Monday to Saturday 8a.m. to 6p.m.). Please have your confirmation numbers ready when you call or include it in your email to us.

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Payment Queries

How can I pay?
We accept all major credit and debit cards. Payment is made and the cost charged to your chosen payment method at checkout, which can be accessed through your View Basket/Checkout icon at the top right of the page. Remember, you can still change your mind at the checkout as to whether you wish to continue with the purchase.

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How can I pay on credit agreement?
Credit is only available on orders over £379. To apply to buy on credit select Pay on Finance at stage 3 of the checkout page. Your order will then be placed on hold until you have completed the finance application with one of our Finance team. They will telephone you to discuss your payment duration and interest options. You will usually have the option of Interest Free Credit.

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When do I give my payment details?
Payment is made at the Purchase page, which can be accessed through your internet basket icon. You can still change your mind at this stage. Payment is only made when you click to Complete purchase.

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When will I be charged?
The full purchase price will be charged to your card upon placement of your order.

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Return of Goods

How do I return items?
If you do not require the item(s) that you have purchased, please go to Return Request page and provide details of the item(s) that you wish to return. We will then contact you to make arrangements.

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When Can I return goods?
Return of goods needs to be made within 14 days of purchase. Should an item be faulty please complete the Return Request form. We will then contact you to make arrangements for return.

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How do I complain?
We want you to be completely happy with our products and our services. If any products or service does not meet your expectations, please let us know. You can email us at Customercare@leekes.co.uk , or telephone us on 0845 555 2244 (between 8 am and 6pm). Alternatively, you can write to us at:
Leekes.co.uk
Mwyndy Business Park,
Pontyclun,
Rhonnda Cynon Taff
CF72 8PN


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Delivery Queries

How do you deliver?
Delivery will normally be made by Parcel Force, Leekes or Home Delivery Network Ltd. to the delivery address provided. For larger items that require 2 man Delivery you will be contacted by the carrier to arrange a convenient time for delivery. This may include Saturday, but we cannot guarantee that Saturday delivery will be available. Most deliveries will be made between 8am and 6pm, Monday-Friday.

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Can you deliver to a different delivery address?
Should it be more convenient for you, we can deliver to your residence, work or another address. In your basket you can choose the address where the order will be delivered to. However if you wish to amend or add details about delivery please click on "change" which can be found under both the billing and delivery address on the Basket page. All items on an order MUST be delivered to the same delivery address. If you wish to order for delivery to more than one address they MUST be placed as separate orders. Each order will incur delivery charges at our standard delivery rates unless our FREE DELIVERY threshold is met in each order.

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What are your delivery charges?
Standard Delivery: Free on orders over £100. Just £6 for orders under £100.
Specialist Delivery: £29.99. Applies to all heavy or large items including televisions, kitchen appliances, fitness equipment, fires, water features and/or furniture.
Please note additional charges may apply in certain circumstances.

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Will you deliver anywhere?
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands, the Isle of Man and The Scilly Isles).
Please note there will be an additional delivery charge for N. Ireland, the Republic of Ireland and the Scottish Highlands and islands.

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How long is delivery likely to take?
Most in-stock items weighing 25 kg will be delivered in 4-5 working days. Larger in-stock items requiring two man delivery are usually delivered within 2-3 weeks. Special order furniture items are usually delivered within 8 weeks as these items are made once your order is placed. Please always check the information shown on the product page as this will also show an estimated delivery time.

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What should I do if there will be no one to receive my order upon delivery?
We are happy to send your goods (except furniture)to your place of work or to your neighbour. Please enter an alternative delivery address in your basket.
For larger items requiring two-man delivery, our delivery contractor will arrange a convenient time for delivery with you.

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Security of Personal Details

What do you do with my personal details?
Information provided by you will be used to provide you with the ordered products, for billing purposes and to keep records of transactions. If you clock on the relevant box when registering we will allow carefully selected companies, whose products we believe may be of interest to you, to send information about their products.

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How do you ensure the security of my order?
The purchase area of our site is secure. We utilise industry standard SSL technology (Secure Sockets Layer) to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address is encrypted. This means that information passed between your computer and our web site cannot be read even in the event it is intercepted by someone else.
See also What do you do with my personal details?

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Leekes Home Account Card

Can I open a Leekes account?
The Leekes Home Account has a range of benefits for the regular Leekes shopper. You can open a Home Account when you shop in one of our stores but your Home Account card cannot currently be accepted online.

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Queries on Products

I want information about conservatories.
To find out more about our award winning conservatories or to arrange a consultation call 0800 015 7749.


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Are all products that Leekes sell shown on your website?
No. At Leekes we stock over 200,000 individual items across all our departments! Our website will continue to increase it's range, but to see the entire range of products you should one of our stores.


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What should I consider when choosing wallpaper?
Read carefully the information given about each fabric or wallpaper. In particular consider the following:
Batches - Be sure to measure your walls before placing your order. You should always order your full requirement at the same time as we cannot guarantee that repeat orders will be fulfilled from the same batch. This may mean that there are slight variations in colour due to the printing process from batch to batch.
If you require any assistance contact Customer Services team by emailing Customercare@leekes.co.uk or by telephoning 0845 555 2244 (Monday to Saturday 8am to 6 pm).

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How can I obtain more information about your products?
Gain more knowledge about the extensive Leekes product range and services via:
Our customer service department by emailing Customercare@leekes.co.uk or by telephoning 0845 555 2244 (Monday to Saturday 8am to 6 pm).
Ordering our Home Furnishing Catalogue
Or
Visit your nearest store. Click here to find the store closest to you.

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Login and Registration

When do I have to login or register?
A customer must either login or register (if they are a first time customer) during the checkout process.
You do not need to login to browse out site.

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Why can't I see the Leekes Site?
Ensure you are using one of the supported browsers for this website. We recommend Firefox or Internet Explorer 7 or above.
Ensure JavaScript and Cookies are enabled in your web browser. Please refer to your internet Browser Help for guidance on how to check and change these settings. If you are accessing the site via a firewall, it may be preventing you from logging into the site. Please refer to the documentation for your firewall solution for guidance on configuration.

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What are Cookies? Why must I enable them in my Browser?
Cookies are small pieces of data that are stored on your computer when you visit websites. Generally cookies contain information that improves your experience of the website, such as preferences. Leekes use cookies to make our checkout process as simple as possible. Unless cookies are enabled on your computer we regret that you may not be able to successfully shop with us via this website.

Enabling cookies in Internet Explorer ver 5.x.

i. At the top left of the screen click the Tools menu, then select Internet Options...

ii. Select the Security tab, then click on Custom Level.

iii. Click Enable under Allow cookies that are stored on your computer.

iv. Click OK button to accept the changes and return.

Enabling Cookies in Internet Explorer ver 6.x.

i. At the top left of the screen click the menu, then select Internet Options...

ii. Select the Privacy tab, then click on the Advanced button, now the Advanced Privacy Settings are displayed.

iii. Ensure the Override automatic cookie handling check box is checked.

iv. Under First-party Cookies ensure that the Accept option is selected. Under Third-party Cookies ensure that the Prompt option is selected. Finally, ensure the always allow session cookies check box is check.

v. Click the OK button to set the changes. To disable First and Third-party cookies, follow the above process but select the Block or Prompt options.

Enabling Cookies in Netscape Navigator.

i. At the top left of the screen click the Edit menu, then select preferences...

ii. Double-click on the Privacy and Security option in the category list. (if this category is not available then double-click on the Advanced category).

iii. Select the Enable all cookies option and click OK to set the changes.(this option may be labelled Accept all cookies).

iv. To disable cookies follow the above process but select the disable cookies option.


Enabling Cookies in Mozilla Firefox.

i. At the top left of the screen click the Tools menu, then select, b> Options.

ii. In the options window, double click on Cookies.

iii. Select Allow Sites to Set Cookies.

iv. Click OK button to set the changes and return.



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What is the best browser to use to shop online with Leekes?
The Leekes website is designed to be used with the most popular browsers. NB: If using Internet Explorer you need to use version 7 or later.

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What screen resolution is best used on the Leekes website?
The Leekes website looks best when viewed using a minimum screen resolution of 1024 x 768 pixels, with a colour depth greater than 256 colours.

You can change these settings in your Display Control Panel in Windows or in Monitor Control Panel on Mac.

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I do not use the recommended browser. What should I do?
You can download the latest version of your internet browser package from the Vendor's website.

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Gift Vouchers, Promotion Codes and Gift Certificates.

Can I use Leekes gift vouchers bought in store to pay for my purchases on this website?
No. Gift Vouchers bought in Leekes stores cannot be used on the Leekes web site. We do not sell gift vouchers for use in our shops on this website. If you wish to purchase a gift certificate to use on this website please purchase a Gift Certificate from our gift department.

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Can I use gift certificates bought on this website to pay for my purchases in Leekes' stores?
No, it is not currently possible to use gift certificates bought online to pay for purchases in Leekes' stores.

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How do I redeem a Promotion Code?
From time to time Leekes will run promotions either independently or with carefully chosen partners which will involve the issue of Promotion Codes. If you have been provided with a promotion code simply key the code into the box shown during stage 2 on the checkout page. All promotion codes are case sensitive. The discount will then be applied to the total value of your order. Spend thresholds EXCLUDE carriage charges where applicable, unless expressly stated in the terms and conditions for that promotion.

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How do I redeem a Gift Certificate?
If someone has sent you a Leekes Gift Certificate simply type the Gift Certificate code into the box provided in Stage 2 on the checkout page.

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Navigation of the Site

How do I search for an item?
A customer searching for a particular item can type the product name into the search box at the top left hand corner of the every page and click search. This should take you through to the area you are looking for and find the product.

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Contacting Leekes

How do I contact Leekes in writing?
Write to:
Leekes.co.uk
Mwyndy Business Park
Pontyclun
Rhondda Cynon Taff
CF72 8PN

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If I have a problem who can I email?
If you need help or information and are having difficulties finding it on our site, you can email our Customer Services team on Customerservices@leekes.co.uk at any time. To help us answer your query, please remember to include your postcode and order reference if applicable.

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Who can I call about my order or delivery?
Call our dedicated team of Customer Services Advisors on 0845 555 2244 from 8 am to 6 pm Monday to Saturday.

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Who can help me with a technical query?
Our team of advisors will be happy to help you with any technical query you might have regarding using out site. To contact us please email Customercare@leekes.co.uk

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Official Company Information

Company Name:
Leekes Limited

Registered Head Office
Leekes Limited
Mwyndy Business Park
Pontyclun
Rhondda Cynon Taff
CF72 8PN

Registered Company Number in England and Wales : 563751
Registered VAT No. : 135-0442-06