Leekes awarded Corporate IIP recognition

Leekes, one of Wales’ leading independent retailers, has been awarded Corporate Recognition by Investors in People (IIP) for its success in demonstrating excellence in its working practices and staff management.

This achievement follows an intensive period of assessment by the IIP across Leekes’ four retail sites and Head Office. It follows the company’s success in being awarded Investors in People status in November 2004 and Leekes’ reaccreditation comes after three years of constant developments and improvements to the business.

Over 100 members of Leekes staff were interviewed by two IIP assessors who also sat in on training sessions and operational meetings during their time with the business.

Emma Leeke, Commercial Director of Leekes, spoke of the company’s pride at being reaccredited:

“We are delighted to have had our efforts recognised. This achievement is down to excellent management practices being adopted throughout the business, from senior management through to department supervisors and team leaders, and of course our dedicated and hard working staff.”

Assessors at IIP were particularly impressed with the level of improvement that had been made since their last visit with particular reference to the positive attitude of the staff.

Emma continues:

“We work hard to help our staff understand the importance of the role they play within our business. As a retailer great service is a critical part of a customer’s experience and a motivated store team is crucial to making sure we deliver this.”

“We are already looking ahead to our next review in 2010 and the further improvements that we will need to make if we are to continue to be recognised as an Investor in People company.”

The IIP was developed in 1990 by a partnership of leading businesses to help organisations improve performance and realise objectives through the management and development of their people. IIP insists that all recognised businesses be re-evaluated on a three year basis .