• Cancellation

  If you wish to cancel an order, you may do so by contacting us at customercare@leekes.co.uk or call calling us on 0845 555 2244. You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then we may not be able to cancel the delivery.

• Non-faulty Goods Returns procedure

  Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within 14 days of receipt and in original, undamaged packaging. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Goods are returned at your expense and the original delivery charge is non-refundable. No refund will be issued until the goods have been received and inspected by us. If your goods are special order there will be an additional 20% restocking charge. Special Order goods can be identified by checking the delivery time shown for the product. If your product is shown with a delivery time of over 2 weeks, then it is a Special Order. This does not affect your statutory rights.

  How to return your goods:

  Complete our online form including: order number, product description, the reason for the return and whether you want a refund or a replacement.

  We will then email or phone you back to advise you of the required method of return. We will either send you Leekes Authorised Return Docket or we will arrange for a vehicle to come to collect the product you wish to return. You will be charged for this service. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.

  If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item

• Damaged items

  On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable to make weekend collections.

• Return of Faulty Goods

  We guarantee that all of our products are of merchantable quality in accordance with your statuary rights. If an item develops a fault within 28 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair.

  If your product develops a fault after 28 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.

• Cancellation or Return of Made-to-order products

  Should you wish to cancel your Special Order product for any reason you have 7 days following order confirmation to do so.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS

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