1. Definitions

'Conditions' means these terms and conditions and the special conditions.
'Users' means the users of the website collectively.
'Personal information' means details provided by you on registration.
'Website' means the website located at www.leekes.co.uk
'Cookies' means small text files which our website places on your computers hard drive to store information about your shopping session and to identify your computer.
'You' means a user of the website.
'Goods' means the goods displayed for sale on the Website. It may also include any service that comes with the goods;
'Made-To-Measure' means Products altered or made to measurements provided by you such as curtains, blinds, bedspreads and valances;
'Personal Information' means the details you provide on registration;
'Self-Assembly Products' means furniture delivered flat packed for assembly by the customer;
'Working Day(s)' means any day other than a Saturday, Sunday or any day which is a public holiday;
'We / us' means Leekes Ltd;
'you', 'your' means the customer.

2. Use of the website

Access

You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that: The personal information which you are required to provide when you register as a customer is true, accurate , current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us on 0845 555 2244.
You agree not to impersonate and other person or entity or to use a false name or name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us , and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use of any other person accessing the Website using your shopping account and / or your Personal Information.

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently this website or any part thereof with our without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of a Website; and / or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website.

Third Party Links

To provide increased value to our Users, we may provide links to other websites or resources for you to access as your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites and resources and do not review or endorse and are not liable or responsible, directly or indirectly, for

1. the privacy practices of such website
2. the content of such websites including without limitation any advertising, content, products, goods or other materials or services in or available form such websites or resources

or
3. the use to which others make of these websites or resources, nor for any damage, loss or offence caused by, or in connection with the use of or reliance in any such advertising ,content , products, goods or other materials available on such external websites or resources.

3. Purchase of products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

- You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Leekes Ltd.

- As your product is shipped from our warehouse we will send you a despatch confirmation email.

- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or Cancel an Order

- Non-acceptance of an order may be a result of one of the following:

- The product you ordered being unavailable from stock.

- Our inability to obtain authorisation for your payment.

- The identification of a pricing or product description error.

- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English. The details of your specific contract will not be filed by Leekes Ltd. If you do require any information regarding orders you have placed with Leekes Ltd please write to us at the following address:

Leekes Head Office,
Mwyndy Business Park,
Pontyclun,
Rhondda Cynon Taff,
CF72 8PN.

4. Homeserve Warranties

Download Homeserve Terms and Conditions

Homeserve Warranties will be offered for upholstery products. Homeserve warranties are subject to the following terms and conditions:

Eligibility

To be eligible to purchase this Total Care 5 year protection programme the goods must be for residential use, in a property which is not let or sublet and you must be a resident of the UK, Northern Ireland or Isle of Man.

Making a claim

(This can be found on the certificate under section 5) Our primary objective in the event of a claim will be the restoration of your furniture, and you should contact us on 0870 320 6614 within 72 hours of the accident arising. We will then offer you a mutually convenient appointment for one of our experienced specialists to call and rectify your problem. Where the accident is likely to result in a stain please act immediately, remove any solid matter and soak up any moisture using a clean white cloth or absorbent tissue. Do not rub or use household cleaners or abrasives. Stains can be limited at this point using the blot and dabbing action.

Exclusions & Limitations

(This can be found on the certificate under section 4) Any claim for or resulting from the following will not be valid:

1. Damage caused deliberately by any person or child;
2. Wear and tear consistent with the initial quality of the product and the manner in which the product is used;
3. Loss of resiliency that is determined within the reasonable limits of the products quality;
4. Neglect, abuse, or misuse of the product;
5. The effects of sunlight, wind, weather, rusting, radiation, building fire, smoke damage, flooding or corrosion upon the product;
6. Structural Defects in products that have been manufactured in accordance with a defective design or specification;
7. Changes in colour of any part of the product regardless of the cause;
8. Stains caused by dye transfer;
9. Staining by Accidental Damage to products used in a food preparation area;
10. Use of incorrect or inappropriate cleaning products or cleaning methods;
11. The removal of any odour even where cause by a stain;
12. Damage caused whilst the product is in transit;
13. Damage caused by animals (other than animal fluids), birds or insects (NOTE: Pet damage is limited to one incident only during the life of the policy);
14. Costs, expenses or other financial loss in addition to the costs of cleaning, repairing or replacing the product;
15. Use of the product in residential premises which you let or sublet;
16. Use of the product outside the United Kingdom, Northern Ireland and the Isle of Man;
17. Structural Defects first discovered before the expiry of the manufacturer's guarantee.

Complaints

(This can be found on the certificate under section 9) Every effort has been made to ensure you receive a high standard of service. If you are not satisfied with the service you have received, you should contact: Customer Care Manager,
Homeserve Warranties Ltd,
Alpha House,
Sunnyside Road North,
Weston super Mare,
North Somerset,
BS23 3QY.
To help us to deal with your comments quickly, please quote your certificate/claim number and insured name.

We will do our best to resolve any difficulty directly with you, but if we are unable to do this to your satisfaction you may escalate your complaint to the General Manager of Inter Partner Assistance SA, The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR. In the unlikely event that you remain dissatisfied, you may be entitled to refer any dispute to the Financial Ombudsman Service who will review your case. Their address is: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

The Ombudsman is an independent body which arbitrates on complaints about general insurance products and other financial services. It will only consider your complaint if the insurer has provided you with written confirmation that their internal complaints procedures have been exhausted. Please note that you have six months from the date of the insurer's final response in which to refer you complaint to the Ombudsman. Referral to the Ombudsman will not affect you right to take legal action. Please remember to provide your name, address and certificate number in all correspondence.

Cancellation Clause

(This can be found on the certificate under section 7) You may cancel this insurance and receive a full refund of premium you have paid provided you have not made a claim or the product has not been treated, by returning to the store where you bought the product together with the sales receipt or invoice and certificate of insurance within 14 days from receipt of your certificate.

Compensation Scheme

(This can be found on the certificate under section 10) This policy is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if the insurers cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim.

These terms apply for the full 5 years of your Total Care Policy*. This leaflet contains a brief summary of cover & should not be taken to represent all the terms & conditions contained in the certificate of insurance, a copy of which is available from your retailer or direct from the scheme administrators, Homeserve Warranties Ltd. This cover is underwritten by Inter Partner Assistance SA, The Quadrangle, 106 - 118 Station Road, Redhill, Surrey, RH1 1PR. Cover is governed by English Law. Total Care does not affect your statutory rights as a consumer. Calls may be recorded for training, security & monitoring purposes.

*Subject to terms and conditions.

5. Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than fourteen working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns procedure.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

- Goods made to your specification

- Perishable goods (for example flowers and food)

- Mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, pierced jewellery

- CD, DVD, tapes or other recording media, software or videos if their seal is broken.
- Swimwear and lingerie

6. Risk & Property

We carry the risk of loss or damage to the Products until you receive them. The Property of the Products will pass to you when you have received them and have paid us in full. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them.

7. Description of products

Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown in our shops or displayed in our catalogues and on this Website but they might not be exactly the same. We regret that no responsibility can be accepted for these slight variations which all add to the unique features of our Products including but not limited to the following:

On fabric and wallpaper the shade will inevitably vary slightly from one printing batch to another.

Fabric patterns are not matched unless expressly stated otherwise. There is a 3% allowance on alignment.

On certain leather finishes there may be shade variations, and the small blemishes found in the leather are a unique characteristic of a natural material and not a defect or weakness. Scratches and marks may occur through everyday use, and seat covers will mould to body shapes which is a feature of natural leathers.

Many of our Furniture Products are individually hand finished and therefore there may be some slight differences between batches.

Some of our Products are hand finished to look distressed. Distressing will vary from Product to Product and is a unique design feature and not a defect.

All measurements are approximate, please allow +/- 4cm variance on sizes stated. At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes.

Some larger Self-Assembly pieces will require two people to assemble.

Every reasonable effort on this website is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software, or printer.

8. Prices & Payment

All prices are in Pounds Sterling inclusive of VAT at the current rates but excluding delivery charges. Where a WAS price is quoted it is the highest price for which the goods were on sale in any of our stores or website for at least 28 consecutive days within the last six months. Full pricing details can be obtained from Customer Care

All reasonable care is taken to ensure that the prices shown are correct at the time of publication including VAT. If an error has been made, we or you may cancel the order in relation to some or all of the Goods as indicated under "Cancellation".

It may be necessary to raise our prices in certain circumstances, e.g. if component costs increase or currency conversions change materially.

The price for the Products you order will be the price confirmed to you soon after you place your order. If this varies from any quoted price, we will contact you to check that you still wish to proceed.

You may pay using Visa, MasterCard or Switch.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

9. General

Intellectual property and right to use

You acknowledge and agree that all copyright , trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non - commercial use only . You agree not to (and agree not to assists or facilitate any third party to) copy, reproduce transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws statutes and regulations regarding the Website.

Limitation of liability

Whilst we will use reasonable endeavours to verify the accuracy of any information we place in the Website , we make no warranties whether express or implied in relation to it's accuracy.

The Website is provided on as is and as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied in relation to the Website or any transaction that may be conducted in or through the Website including, but not limited to, implied warranties of non - infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy , reliability of the Website. We will not be responsible or liable to you for any loss of content of material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the Products. This does not effect your Statutory Rights, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Leekes and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Official Company Information

Company Name:
Leekes Limited

Registered Head Office
Leekes Limited
Mwyndy Business Park
Pontyclun
Rhondda Cynon Taff
CF72 8PN

Registered Company Number in England and Wales : 563751
VAT number: 135044206

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