As home experts since 1897 our mission is to inspire customers in store and online with well-presented, comprehensive and innovative collections of products. We pride ourselves on being customer-focused, providing friendly support, expertise, and excellent levels of customer service at all times, in all areas of our business. Being part of Leekes means working flexibly and as a team.
Want to join our fun and friendly team? You can apply for this role using the "quick apply" form or by emailing careers@leekes.co.uk with your CV and a cover letter.
Are you a commercially-driven leader who can turn a product category into a profit machine?
We’re looking for a Head of Conservatories, Windows & Doors to take full ownership of our conservatory & glazing business – from supplier deals to showroom displays, from surveys to sign-off, from budgets to bottom line.
Location:
Leekes Head Office: Mwyndy, CF72 8PN
About the team:
Our commercial team sits at the heart of Leekes, working closely with buying, store management and omni-channel marketing to shape how our customers shop with us. The Conservatories, Windows & Doors department is a key growth category, and this role leads it end-to-end – from the supplier relationship all the way through to the finished installation on a customer’s home.
About the role:
We’re looking for a commercially-driven leader to take full ownership of our Conservatories, Windows & Doors proposition. You’ll manage the entire operation – budgets, product, marketing, surveys, contract costing and installations – working closely with the CWD Director, store management and marketing teams to build and deliver a winning strategy.
Your responsibilities will span
P&L performance – set and deliver annual buying, sales, margin and profit budgets; allocate sales targets and manage performance to ensure they’re hit or exceeded; implement cost controls; work with Operations Managers on P&L projections; analyse monthly and YTD P&Ls to identify improvements in margin, cost and salary management; deliver net profit across all departments monthly
Product & suppliers – track local and national competitor pricing, range and displays to stay ahead of the market; agree and implement supplier, range and display strategy; negotiate pricing and terms; manage supplier relationships and performance, de-listing poor performers where needed; keep the pricing and supplier databases up to date; manage returns and credits accurately and on time
Sales & marketing – work with the omnichannel marketing team to convert online and in-store enquiries into leads and sales through both digital and traditional activity; review in-store displays to ensure they showcase choice and promote current offers; work with store management to hit lead generation targets and keep conversion rates consistent; manage the sales team to maximise clean, quality sales; register all new conservatory sales within two working days and check against the sales registration document
Reputation & customer experience – drive strong customer testimonials and manage the department’s reputation on platforms like Trustpilot; respond to negative feedback and review with Operations Managers; enter industry awards for service and installation; review written complaints and implement improvements; build a marketing calendar and content plan with the Omnichannel team; maximise data capture for direct marketing
Operations & surveys – allocate conservatory contracts to surveyors based on skillset and workload; manage the surveying team to ensure accuracy and timeliness; review survey quality, provide training and raise debits where required
Contract costing – work with the Contract Costing Supervisor to ensure all conservatory contracts are correctly costed and authorised upfront; review discrepancies between expected and actual costs, adjusting pricing and operations as needed; manage the Supervisor against agreed KPIs
Installations & guarantee work – manage the Base, Conservatory and Window & Door Operations Managers against KPIs; regularly review department structure and skillsets; review debts, complaints and contract status weekly to catch issues early; oversee the Service department to balance cost control with excellent customer service
People management – lead, coach and develop your sales, admin and customer service team through clear KPIs, personal development reviews and ongoing communication; set and monitor objectives; motivate the team to hit departmental goals; handle performance issues fairly and promptly; mentor future managers for Leekes
Compliance & health & safety – ensure installation teams meet all legislative requirements, including subcontractor insurance and Risk Assessments/Method Statements; work with payroll and finance on correct subcontractor payments via the Construction Industry Scheme; ensure work is scheduled around planning permission, building regulations and build-over-sewer agreements
About you
Proven track record managing a P&L, ideally in retail, home improvement or a related sector
Strong commercial acumen and confident supplier negotiation skills
Experience working with cross-functional teams (buying, operations, marketing, sales)
A hands-on, flexible approach – no two days in this role look the same
Benefits
Exclusive discounts, group-wide – enjoy savings across the Leekes Retail & Leisure Group, from everyday shopping to a stay or gym membership at the Vale Resort or a visit to Hensol Castle and its Distillery.
Loyalty that pays off – the longer you’re with us, the more we reward it, with long service benefits that grow alongside your career.
Time to switch off – 29 days holiday a year (including bank holidays), rising the longer you’re part of the team.
Plan ahead with confidence – a pension scheme to help you build for the future.
A greener commute – save money and get fit with our Cycle to Work scheme.
Parking, sorted – free on-site car parking, no early scramble for a space.
Quick apply
You can apply for this role using the online form. Simply complete your contact information, upload your CV, and hit submit!
About Leekes Retail & Leisure Group Established in 1897 as an ironmongery business in South Wales, the Leekes Retail & Leisure Group has grown and diversified over the last 125 years. It remains a family business and along with our retail stores includes two 4-star hotels - the Vale Resort and Hensol Castle and a gin distillery and visitor centre located in the cellars of the 17th century, grade I listed castle.
