Croeso i Leekes

Careers in Leekes - Head Office

If you do not see a vacancy that matches your skills, please feel free to email a copy of your CV with a covering letter stating what position you would like to apply for and your availability to work to . We will keep your details on file and if a suitable vacancy becomes available we will contact you.

Job Title
Customer Service Administrator - Installations
Mwyndy Business Park
£14,820 per annum

We are currently recruiting for a full time Customer Service Administrator to join our Installations team (Pre-delivery)

Working as part of the customer service team, you will contribute to the general running of the department by implementing the Company’s customer care, administrative and returns procedures to a high standard.

Your main tasks will involve:

  • Ensure that the required standard of customer service is maintained consistently across the department, and the telephones are answered in a timely manner.
  • Ensure that all complaints received are logged, and forwarded to the relevant Customer Service Manager if applicable, further ensuring that they are followed through in an effective manner.
  • Ensure that customers are regularly updated with relevant information concerning their complaint or replacement or new order and all written communication is completed to a high standard.
  • Ensure that all kitchens and bathrooms are ordered in a timely manner, in line with supplier lead times, to ensure delivery dates and fitting dates are in line with customer expectations.
  • Book deliveries for all kitchens and bathrooms products to ensure products are delivered to the customer in time for the fit
  • Liaise and manage all suppliers who supply/fit directly with the customer and communication progress with the customers
  • Take responsibility for monitoring the Head Office mailboxes relating to K&B matters and deal with them in a timely manner .

For this role, we’re looking for:

  • Customer Service driven and able to work as part of a team
  • Passionate about delivering a high standard of service
  • Previous customer service experience is essential

What you’ll get in return:

The ideal candidate will work 37.5 hours Monday - Friday

  • Competitive salary
  • Up to 33 days holiday allowance (pro-rota)
  • 20% staff discount across the group
  • A contributory pension scheme
  • Free parking

Interested? To apply please send a CV and a covering letter to Lee at  

Job Title
Administrator - Double Glazing Installations
£14,820 per annum

Due to significant growth we are seeking to recruit an experienced Installations Administrator who can coordinate and support the Double Glazing Department as part of the customer service and administration team

You will work alongside our experienced Installation Managers, Surveyors, Fitters and Salesman, offering support and administering a high standard customer care at all levels ranging from customer communication to cost controls.

Your duties will be varied and will include: 

  • Communicating with customers throughout their installation process to coordinate, update and answer any queries
  • Assisting the Double Glazing team in coordinating the installation by updating and completing daily administrative tasks 
  •  Liaising with suppliers to order, arrange, monitor and chase deliveries
  • Supporting the Installation Manager by assisting with the management of debt and the collection stage payments 
  • Providing a high level of customer service.

The ideal candidate will be computer literate and fully competent in Microsoft Office.

They will also have experience working within an administrative role that included diarising appointments, liaising with suppliers and issuing schedule of works to installation teams.

In return we can offer a competitive salary and benefits package including:

  • 29 days holiday per annum 
  •  Up to 20% Staff Discount across Leekes and The Vale Resort 
  •  A Contributory Pension Scheme

To apply please send a current CV along with a covering letter to Nicola at

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