Careers in Leekes - Head Office

If you do not see a vacancy that matches your skills, please feel free to email a copy of your CV with a covering letter stating what position you would like to apply for and your availability to work to careers@leekes.co.uk . We will keep your details on file and if a suitable vacancy becomes available we will contact you.

Job Title
Installation Administrator - CWD
Location
Pontyclun
Salary
£14,820

We are recruiting for an expereinced administrator and co-ordinator to join our team

We are currently recruiting for a full time Installation Co-ordinator to join our Conservatory, Window and Glazing customer service & administration team at our Head office

Main duties & responsibilities include:

  • Contact customers on the day that the installation of project begins to confirm fitters on site.
  • Update customers on the progress of orders and chase suppliers where required
  • Ensure outstanding customer queries are completed within agreed time scales and customer updated at all times.
  • Update and complete daily tasks listings on our computer system Navision.
  • Assist the Project Managers in updating and completing their daily tasks listings on Navision.
  • Chase and monitor all deliveries from suppliers
  • Coordinate the installation with the project manager and book fitter’s dairy once the product has been confirmed as available.

For this role we’re looking for:

  • Experience working in a fast-paced office environment
  • Experience in liaising with customers and suppliers over the phone and via email
  • Computer skills including using Microsoft Word, Excel and Outlook
  • Experience or knowledge of the home installation industry

In return for your skills we offer:

  • Up to 33 days holiday allowance per annum
  • Up to 20% staff discount across the retail and leisure groups
  • Contributory pension scheme
  • Free parking

Interested? To apply please send a CV and cover letter to careers@leekes.co.uk

Job Title
Customer Service Advisors - Furniture
Location
Pontyclun
Salary
£14,820 - £16,085 pro rata

We are currently recruiting for experienced advisors to join our Furniture department.

 We have 2  full time vacanacies for Customer Service Advsiors to work 37.5 hours per week Monday - Friday

Working within a team in a fast paced, office environment your duties and responsibilities will include:

  • Receiving, acknowledging and responding to customer queries and complaints in the agreed time-scale
  • Ensuring all complaints are logged and dealt with to a high standard
  • Making decisions and resolving customer issues/ complaints to help increase customer satisfaction
  • Liaising with suppliers to ensure the agreement is reached over the settlement of selling off/returning/destroying damaged furniture
  • Employing polite and courteous communication to update customers on their queries
  • Arrange inspectors/deliveries of merchandise to customers homes where relevant
  • Actioning returns and refunds in line with Company procedure

This is a fast paced, varied role therefore previous customer service experience is essential.

The ideal candidates will be:

  • Passionate about delivering a high standard of service
  • Have previous retail customer service experience
  • Proficient in Microsoft Office including Excel
  • Excellent telephone manner
  • Friendly and professional approach

In return for your skills we offer competitive salaries and benefits that include;

  • Competitive salary
  • Up to 33 days holiday allowance
  • 20% staff discount across our Leisure and Retail groups
  • A contributory pension scheme
  • Free parking

Our staff are crucial to our success so full training & ongoing career development will be provided to the right candidate.

Interested? Please apply be sending a current CV and covering letter for the attention of Debra to careers@leekes.co.uk

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