1) ESTIMATED DELIVERY DATE
The estimated delivery date printed on your sales order is based on the most current information provided to us by our suppliers. Unfortunately, we cannot accept responsibility for delays from our suppliers which are beyond our control. If you require that a specific delivery estimate form part of the contract of purchase this must be confirmed at the point of order and a note added to the sales order stating “must be delivered by (add date)”. In the event that a delay occurs and you wish to make the revised estimated delivery date part of the contract you can do so by putting your request in writing to our Customer Service Department and we will confirm if we can accept this. Cancellations before the revised estimated delivery date will not be agreed other than in exceptional circumstances. In case of unforeseen changes, we recommend that you do not remove any products from your home or arrange installation before you have received and are satisfied with your new purchase.
2) DELIVERY CHARGES
A standard delivery charge is applied to all orders delivered by our vehicles within our local delivery area and your sales consultant can provide details. Out of area and guaranteed Saturday deliveries can be arranged at an additional cost. In the event that you are unavailable to accept an arranged delivery, a redelivery charge will be payable to cover the additional costs incurred.
3) DELIVERY TIMES
When your goods are received in to our central warehouse in South Wales, our Customer Service Department will try to contact you directly to arrange a delivery date. If we are unable to reach you, a letter or text message will be sent detailing your allocated delivery date. If you are unable to accept delivery on that date, you are requested to contact us immediately to rearrange as an additional charge will be payable for any redelivery required. On the day of delivery our drivers will telephone you to confirm whether the delivery will be made in the morning or afternoon. Unfortunately, because of the possibility of unforeseen traffic conditions, we are unable to give specific delivery times.
4) ACCEPTING DELIVERY INTO YOUR HOUSE
In order to provide the highest level of service, we will deliver the goods to your room of choice unless, in the opinion of our delivery staff, the goods cannot fit or are too heavy. It is your responsibility to ensure that the goods you order will fit not only into your room of choice but also through all restricted access routes to the property such as paths, stairs, doors or halls. If goods have been specifically ordered for you, we will not be able to accept a cancellation due to access problems. If you require any further information on the dimensions of your order, please discuss this with your Sales Consultant before finalising your order. In order to minimise the likelihood of damage we ask that the access route is cleared and floors covered to prevent accidental damage. We cannot accept responsibility for any damage caused to your home or goods as a result of issues related to access.
Cancellations outside the prevailing consumer protected rights are not an entitlement and must be agreed by Leekes. If a cancellation is agreed within 5 days of the order being placed, a minimum charge of 20% of the order value will be applied to cover design, any items already ordered from suppliers and administration costs that have been incurred by Leekes.
6) RETURNING GOODS
Returning goods outside the prevailing consumer protected rights are not an entitlement and must be agreed by Leekes. As detailed in our returns policy, which is available online or in store, goods which are specially ordered or made to measure are not returnable. Any refunds issued for returned goods will be subject to a deduction for any costs incurred. An additional collection charge will be made if you require us to collect the goods. All refunds for delivered products will be administered from our Customer Service Department at our Head Office and are not actioned in store. In the event of an intermediary company be used to transport your order overseas, Leekes would only be liable for returns to the intermediary address and no onwards costs would be covered.
7) SPECIAL DELIVERIES
Certain products require extra care, more complicated assembly or additional delivery resource. These special deliveries can be arranged for you with our suppliers or our team for a small charge. Your Sales Consultant can give you more details of these products which include American style fridge freezers, cast iron baths and range cookers. If you agree a special delivery date and subsequently fail to honour it, you will be liable for redelivery costs.
Payment is required five days prior to delivery. You will have been asked to provide balance details at the point of sale. The signed sales order provides the mandate for the payment to be automatically deducted from the chosen card/finance agreement. You can make payment agreements with debit or credit cards over the telephone with our Customer Service Department or in person at our stores. Unfortunately, deliveries cannot be made until payment is received and all goods remain the property of Leekes Limited until payment is made in full.
9) GOODS HELD IN STOCK
You are expected to take delivery of your orders within 14 days of notification that they are in stock. In extenuating circumstances, provision can be made to hold goods for longer provided that they are paid in full. Our storage service is available at a charge of £5 per day which is payable in advance. We reserve the right to dispose of goods after 14 days of unpaid storage charges with your deposit retained to cover disposal costs.
10) DAMAGES AND SHORTAGES
All goods should be checked on receipt and claims for variances, damages and shortages should be notified within 48 hours. Unfortunately, where relevant, once installation has commenced, we cannot accept responsibility for damages unless a Leekes employee is undertaking the installation.
11) OUR PROMISE
At Leekes we aim to provide the very best level of service possible. If you have comments on any elements of the service you have received, please contact us on 0333 2224140 or via email on [email protected] Details of our complaints procedure and the dispute resolution schemes to which we belong can be found at Customer service policy.
When you make an enquiry about the goods or services Leekes supply or you purchase or order goods or services from Leekes, you will need to provide us with some personal information. Your privacy is extremely important to us so we want you to know exactly how we will use that personal information. Our full privacy notice covers more detailed information about the personal information we use, the purpose for which we use it, our legal basis for doing so and who your personal information may be shared with. This can be viewed on our website or your Sales Consultant can provide a copy. We will use the personal information you have provided to us to tell you about other similar goods and services we offer which may be of interest to you, including details of any promotional offers or competitions. If you do not wish to receive such communications please advise one of our team who will update our records.