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Leekes has once again been awarded the Feefo Platinum Trusted Service Award. 2024 marks 4th year that Leekes have been awarded the Platinum status. The award which is an independent seal of excellence, that recognises businesses who consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
Emma Leeke, Managing Director of Leekes Retail commented, “We’re delighted to be awarded a Platinum Trusted Service Award from Feefo. As a family business serving our customers for over 125 years, providing high levels of customer service is so important to us. Achieving this award, which is based on real customer feedback, is a testament to the efforts of our exceptional teams and demonstrates how focused they all are on providing a personalised experience to our customers. With the pressure on household finances, customers are more careful then ever when choosing where to spend their money and the ability to differentiate our offer with exceptional service coupled with excellent prices and quality is critical.”
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
Find us on Feefo here.
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Posted by Leekes on January 19, 2024 in News & Events