Home  >  Why choose Leekes?  >  Returns and order cancellations

Returns and order cancellations

Why choose Leekes?

About us
Customer Testimonials: Our Fitted Furniture in Your Home
Pay on finance
Preparing for your new Leekes kitchen
Returns and order cancellations
Can't find your Leekes email?
Customer Service Policy


1. Cancellation

If you wish to cancel an order, you may do so by contacting us at customercare@leekes.co.uk or call calling us on 0333 2224140. You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then we may not be able to cancel the delivery.

2. Non-faulty goods returns procedure

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be requested within 14 days of receipt and returned within a further 14 days in original, undamaged packaging. Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Goods are returned at your expense and the original delivery charge is non-refundable. No refund will be issued until the goods have been received and inspected by us. If your goods are special order there will be an additional 20% restocking charge. Special Order goods can be identified by checking the delivery time shown for the product. If your product is shown with a delivery time of over 2 weeks, then it is a Special Order. This does not affect your statutory rights.

Special conditions for hygiene reasons:

Please note that for reasons of hygiene we cannot accept non-faulty returns of the items below if they have been used in any way at all. If such items have been used and are returned to us we will be unable to refund your purchase and we may dispose of your goods. Please therefore use the return request form to request return and to ensure that your refund is processed as quickly as possible. This does not affect your statutory rights.

Items covered by the above conditions

All bed linen, duvets, pillows, mattresses, mattress protectors, fitness supplements, toilet seats, footwear. This does not affect your statutory rights.

How to return your goods:

Complete our online form at the bottom of this page including: order number, product description, the reason for the return and whether you want a refund or a replacement.

We will then email or phone you back to advise you of the required method of return. We will either send you Leekes Authorised Return Docket or we will arrange for a vehicle to come to collect the product you wish to return. You will be charged for this service. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item

3. Damaged items

On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable to make weekend collections.

4. Return of faulty goods

We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault within 30 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair.
If your product develops a fault after 30 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.

5. Cancellation or return of made-to-order products

Should you wish to cancel your made-to-order product for any reason you have 7 days following order confirmation to do so. Should you wish to return your made-to-order product you have 14 days following delivery to return the goods. If your goods are custom made – i.e. to your dimensions or specifications, such as made-to-measure curtains – your goods may not be returned.

6. Returning goods

Returning goods outside the prevailing consumer protected rights are not an entitlement and must be agreed by Leekes. As detailed in our returns policy, which is available online or in store, goods which are specially ordered or made to measure are not returnable. Any refunds issued for returned goods will be subject to a deduction for any costs incurred. An additional collection charge will be made if you require us to collect the goods. All refunds for delivered products will be administered from our Customer Service Department at our Head Office and are not actioned in store. In the event of an intermediary company be used to transport your order overseas, Leekes would only be liable for returns to the intermediary address and no onwards costs would be covered.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described.


Back to top