Frequently Asked Questions
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In order for us to assist you quickly, we have pulled together some of our most common questions to help you with your enquiry.
If your question cannot be answered below then please contact us at customercare@leekes.co.uk.
Are your stores open?
Our stores are open. We recommend checking the store page for your nearest branch as opening times may vary.
Are your stores dog friendly?
We allow well behaved dogs in all our stores, however dogs are only currently welcome in our Cross Hands store restaurant.
How do I cancel my online order?
Please email us at customercare@leekes.co.uk with your order reference and "please cancel order" and we will process it for you as soon as possible.
How soon will my goods be delivered?
Delivery times may vary, please refer to the estimated lead time on your order. If your product is in stock it will be delivered within 48 hours for small parcel deliveries or in 10-14 days for larger 2-man deliveries. This may change based on delivery area. You will be sent an email or SMS prior to delivery to confirm. If you have any questions regarding this or need to re-arrange, please contact our customer care team via email. Please make sure you send us your order reference and send your email to customercare@leekes.co.uk.
I placed an order online, will it be Leekes delivering to me?
In some instances, we may use a courier partner to fulfill your online order with us even if you live locally to our store. This is to ensure you get your items as quickly as possible and we have limited delivery slots available with our own fleet. These items would generally be garden furniture items or items that may not be considered fragile.
I still haven't received my refund?
Please allow 3-5 days for your refund to appear in your account once you have received an email confirmation of the refund request from us. If you have still not received a refund after 5 days, please contact customercare@leekes.co.uk and include your order reference.
The item I want to order is not currently available?
In order to be able to deliver to you in a reasonable time frame, we are making our best effort to only offer items we have in stock or are able to obtain on a short lead time from suppliers. Sometimes we may not have up to date information due to the ongoing issues with the pandemic but we will inform you of any changes to orders placed. Please continue to check the website for updates.
Is it possible to collect an order from the store?
You can now click & collect in all stores. Options for the stores available are displayed at the checkout. If your preferred store is not available at the checkout, this means that the item is out of stock in that store. At present we are unable to move stock between branches to fulfill orders. Please note that our click & collect service ends 30 minutes prior to the store closing time.
There is a problem with your website and I cannot complete my order?
If you are experiencing issues with our website please try flushing all cache on your browser. If you have items in your basket, please empty your basket and flush the cache and then add the items again. If issues persist please contact customercare@leekes.co.uk and detail the device and browser you are using so we can best assist.
I am expecting an installation or have a problem with an installation?
If you have a service query please email details including your order number to customercare@leekes.co.uk.
Are you currently offering in home design appointments?
Yes, we offer in home appointments for all installation services.
I have an item I need to return to store, what should I do?
All stores are open and our standard 28 day returns policy applies to all products.
I want to return my online order, what should I do?
Please contact our customer care team with your order number and issues with the product or reason for return and a member of the team will be in touch to confirm next steps. You can contact us by emailing customercare@leekes.co.uk