Delivery Information

Delivery options - UK mainland delivery

Standard parcel delivery: FREE

on orders over £60. Under £60 just £5.99

Large or heavy parcels: From £17.99 if over 30kg or over 1.5m in any plane

Please note that we only offer delivery to the mainland UK. N. Ireland, Ireland, and all other UK Islands are excluded from delivery. Some areas attract a surcharge which will be calculated at the checkout, based on the contents of your basket. If no delivery rate is returned, we cannot deliver to your address.

Fragile parcel delivery:

Some extremely fragile items may require a specialist delivery to avoid damage. Fragile parcel additional charges are from £17.99 and charges are calculated in the checkout.

Specialist delivery: £97.50

Applies to large items for example; kitchen appliances, fitness equipment, fires, and/or furniture. Only one £97.50 charge per order. Please note that in some instances for online orders, we may use a courier to supply larger items rather than our own Leekes fleet. Sadly this will mean that there is a limited service and we would be unable to offer any disposal/collection of goods, products, and waste. Assembly is also not available for online orders outside of our standard store delivery area.

Additional delivery charge: £97.50

Some larger items will require additional support when delivered due to their weight, fragility, or the technical nature of the product. These items include some range cookers, American side-by-side fridge freezers, and some supplier direct deliveries. To ensure these items reach you in showroom condition there will be an additional delivery charge of £97.50. This charge will be clearly displayed on the product page, in your basket, and at the checkout. The additional delivery charge will normally be applied to the specialist delivery charge. The additional delivery charge is considered per item.

Age verification required on delivery: From £2.50

Some products may require proof of age and a signature on delivery. This information will be detailed on the product and at the checkout. An additional delivery charge will be applied for this service. Orders over £50 will incur a charge of £2.50 and orders under £50 will be £7.50.

Deliveries to the Workplace or shared addresses:

Please be aware that our carrier will not ask for you in person. Your delivery will be made to reception or concierge where possible. Due to the global pandemic, a signature will not be taken. Please do not order for delivery to the workplace or shared address if you feel that it is not secure as we cannot accept liability for a successfully signed delivery that does not subsequently reach you. No refunds or replacements will be offered for missing items at these addresses.

When?

Monday - Friday 7:30 am - 6 pm

Saturdays attract an additional surcharge, where available. Call 0333 2224140 for more information.

How long?

From the next working day

See specific product page/ order receipt email for delivery time. When buying several items the longest delivery time in your basket will apply.

Potential Brexit effects

While uncertainty remains around the impact of Brexit, we need to warn you of the possibility of product delays as a result.

We will do all we can to minimize these but cannot allow cancelation of orders nor will be able to offer compensation for delays resulting from this.

The below information relates to online orders only. If you would like to discuss delivery options store please contact our customer care team by emailing: customercare@leekes.co.uk or contacting your nearest store.

Returns

When?

All returns must be packed in original packaging. Collections must be made on Monday to Friday, between 7:30 am and 6 pm. We are unable to make weekend collections.

Faulty?

Within 28 days of purchase, on verification of the fault, we will arrange for a refund, exchange, or repair. After 28 days, but within 6 months of your date of purchase we will arrange for your product to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund.

Damaged in transit

If an item appears damaged, you must reject the delivery and notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery.

Unwanted

Within 14 days of receipt and in original, undamaged packaging. This is Your Right To Cancel in accordance with the Consumer Contracts Regulations 2013. Your product must be complete, unused, and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging, and accessories including manual / instructions. Goods are returned at your expense: PARCELS: £5.99 per parcel, irrespective of original order value (i.e. free delivery rules, promotions, and thresholds DO NOT apply); SPECIALIST DELIVERY: £97.50 per consignment, irrespective of the number of items returned. Collections from the Scottish Highlands and Islands will incur a surcharge equal to the surcharge applied on the initial delivery. The surcharge will be fully applied even if only part of the order is returned. If your initial order value qualifies for free delivery and then non-faulty goods are returned of a value that takes the remaining order value to less than the prevailing free delivery threshold at the point of your initial order, then the applicable delivery charge will be deducted from your refund. No refund will be issued until the goods have been received and inspected by us. If items, manuals, packaging, accessories, or any part of your original consignment are found to be missing or damaged from your return, we will deduct an appropriate value from your refund to cover this. All Refunds will be issued within 14 business days of receipt, subject to the conditions above. This does not affect your statutory rights.

Notes: Delivery must be to an address in the United Kingdom. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Whilst we try to accommodate delivery to work/ alternative addresses, for your first order we reserve the right to refuse delivery to addresses other than the billing (registered card holder) address. In this instance, we will make every effort to contact you. Please make sure you keep the receipt enclosed with your goods.

It is your responsibility to ensure that goods will fit and pass through all doors, hallways, paths and steps up to the property, etc. In order to minimise the likelihood of damage it is your responsibility to ensure that access routes are clear and floors are covered to prevent damage. We cannot accept responsibility for any damage caused to your home or goods.

Delivery overseas

Unfortunately, Leekes are unable to deliver goods/purchases to shipping partners inside of the UK mainland for shipment of goods/purchases overseas.

Tax-Free shopping

Leekes do not offer TAX-FREE shopping at any store or via our website.

A more in-depth look at delivery

Charges:

Delivery must be to an address in the United Kingdom. Please note there will be an additional delivery charge for the Scottish Highlands and Island postcodes. All deliveries must be signed for (except items sent by post which are small enough to be put through your letterbox). Whilst we try to accommodate delivery to work/ alternative addresses, for your first order we reserve the right to refuse delivery to addresses other than the billing (registered card holder) address. In this instance, we will make every effort to contact you. Please make sure you keep the receipt enclosed with your goods.

Delivery is FREE for orders over £60 with the following exceptions:

There will be an additional charge of £97.50 for orders that require a specialist delivery. Items requiring specialist delivery are kitchen appliances, fitness equipment, fires, and/or furniture (only one £97.50 charge will be applied per order).
Orders under £60 will incur a delivery charge of £5.99 and will be subject to the additional charges outlined above where applicable
Orders requiring age verification will incur a surcharge of £2.50.
If your initial order value qualifies for free delivery and the non-faulty goods are returned of a value that takes their remaining order value to less than the prevailing free delivery threshold at the point of your initial order, then the applicable delivery charge will be deducted from your refund.

Packaging:

Wherever possible we try to recycle packaging. This will on occasion mean that the packaging in which you receive your order may not represent the contents. If you feel that you may have received the wrong item(s) please check the contents of your parcel before contacting Customer Care.

Please note, where packages may contain contents that may spill, i.e. paint or wood care these should be opened away from any surfaces that may react due to contact with paints or solvent-type material. Leekes are not liable for any damages resulting from any spillage or content damage.

Some items are fragile in nature and whilst we do our best to ensure that packages arrive to you safely, some damages may occur whilst the parcel is in the delivery network. Please open all fragile items with care, including; mirrors, crockery and other such products. Leekes are not liable for any personal injuries that may occur when opening these parcels.

How we deliver:

Smaller products are generally delivered by courier or by post.

If your product is to be delivered by courier, you may be given the option of choosing a premium delivery service for a small extra charge during the order process.

For larger products, you will be contacted by our customer service team to arrange a suitable time for delivery when your goods are ready to be dispatched. Delivery of larger products will require a specialist delivery and take place between 7.30 am and 6 pm Monday to Saturday.

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

Please note that delivery arrangements may differ if you choose a product deliverable direct from the manufacturer. You will be contacted by the manufacturer directly if this is the case.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.

Accepting delivery into your home:

It is your responsibility to ensure that goods will fit and pass through all doors, hallways, paths, and steps up to the property, etc. In order to minimise the likelihood of damage it is your responsibility to ensure that access routes are clear and floors are covered to prevent damage. We cannot accept responsibility for any damage caused to your home or goods. It is your responsibility to inspect your goods upon receipt and to reject the delivery if the goods are damaged or if there is a visible fault.

Delivery times:

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 12.00pm, please calculate your delivery time as if your order had been placed the following working day.

Parcel deliveries will normally take 1 - 4 days to be delivered (to be safe, please allow a little extra time during busy sale periods such as Black Friday). You will receive an email when your delivery is dispatched that will contain a link to the courier's website, and a parcel number so that you can track your order right to your doorstep.

Parcel deliveries are usually made between 7.30 am and 6 pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

If you choose a product that is delivered by courier, you may be offered the option of paying a small extra charge for a premium delivery service. In this case, your product will be delivered on the date and time specified. All deliveries must be signed for.

Leekes specialist large/heavy item delivery services:

(a) As previously stated orders that include white goods, fitness equipment, fires, and/or furniture will require a specialist delivery at a cost of £97.50. This cost will be applied to all orders regardless of the total order value. The specialist delivery service includes:

- Delivery of goods to your room of choice, where reasonable.**

- Unpacking of goods and the removal of all packaging. In the event that you do not wish the goods to be unwrapped, we will ask you to sign a brief disclaimer to acknowledge this decision.

- Inspection of the goods for any damage or faults.

 

*Where, in the opinion of our delivery crew, there is a problem with access, either due to size or weight issues, then delivery will be completed to the customer's door only and is only applicable for deliveries on Leekes fleet. When placing an online order, the goods may be delivered by courier and therefore will be a standard delivery only with no additional service being provided.

(b) In addition to the parcel service described above we can offer a number of additional services to limited locations only. Please call us on 0333 2224140 after placing your order to arrange any of the services below:

- Guaranteed Saturday delivery can be arranged for an additional fee of £17.99 to selected areas.

- Collection of an old electrical appliance for recycling carries an additional cost, this varies according to the size of the appliance for collection. Goods must be returned correctly packaged. Interested in this service? Please email us with your order number at customercare@leekes.co.uk

Tracking your order:

You can track the progress of your order by logging in and then going to 'My Account'. We will inform you if there are likely to be any unexpected delays. Your despatch notification email will contain additional tracking links to the website of the carrier that will deliver your goods.

Missing or incorrect orders:

If you do not receive all your products please check that they have been despatched by using our tracking facility (simply log in and then go to My Account). If your order is not en route to you, please email us at customercare@leekes.co.ukor ring us on 0333 2224140

Your right to cancel:

In accordance with the Consumer Contract Regulations 2013, you may cancel your contract within 14 days of delivery.

Official company information:

Company name:

Leekes Limited

Registered Head Office

Leekes Limited

Mwyndy Business Park

Pontyclun

Rhondda Cynon Taff

CF72 8PN

Registered Company Number in England and Wales: 00563751

VAT number: 135044206

Click & collect and delivery to store

You can collect your goods from the following stores:

Bilston, Cardiff, Cross Hands, Llantrisant, Melksham, Tonypandy and Park Furnishers (Bristol)

 

How long?

Items in stock at your chosen store: 4 business hours: If all the goods are in stock in the store that you choose we aim to have them ready for collection within 4 hours of you placing your order. We'll confirm whether your goods are in stock when you select your store. Just so that you don't make a wasted journey we'll send you an SMS text message and/or an email to let you know when your order is ready for collection.

Delivery to store: Pop your postcode into the Click & Collect estimate box in your basket or at the checkout and we'll give you an indication of when your items will be available for collection. If you have items with different lead times in your basket we'll send you an SMS each time one of your items is available for collection.

How long do I have to collect my order: Once all of your items are available for collection we will keep them for 8 business days. If you would like us to hold them for longer you must advise us by email, quoting your order number. The additional length of time for which we will hold your goods is solely at our discretion. Large items: If you would like us to hold your larger items for longer than 8 business days after we have advised you that they are available for collection, we may do so upon payment of a non-refundable storage fee. This storage fee is usually £15 per item per week. You must advise us as soon as we notify you that your goods are available if you want to arrange a longer storage period. Once the standard, or pre-arranged longer storage period has elapsed we will refund the original cost of your order, excluding any longer-term storage payment, and return the goods to stock for resale.

What should I bring when I collect my order: To avoid any delay when you collect your order, please bring along a copy of your order and the card with which you paid for it. It's also fine for someone to collect your order on your behalf - they should bring a copy of the order and a separate piece of identification - such as a utility bill - which is in the name and billing address of the person who placed the order. We cannot guarantee that we will release your order without these proofs of purchase.

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