Returns & Order Cancellations
How to return your goods:
Contact our Customer Care team by emailing: email@example.com. Please remember to include your order number, along with details of why you are returning your item.
We will then email or phone you back to advise you of the required method of return. We will either send you Leekes Authorised Return Docket or we will arrange for a vehicle to come to collect the product you wish to return. You will be charged for this service. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item
Claims for missing/damaged items for online purchases
Missing items from parcels and or damages must be reported within the first 7 days of purchase. It is the customer's responsibility to ensure that all goods are checked within the first 7 days and that Leekes are notified via email to firstname.lastname@example.org. After the first 7 days claims for missing items and or damages will not be offered.
If your item was purchased in store, please ensure that you have read and understood the terms and conditions that have been provided to you in the documents you have received.
If you wish to cancel an order, you may do so by contacting us at email@example.com or call calling us on 0333 2224140. You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then we may not be able to cancel the delivery.
2. Non-faulty goods returns procedure
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be requested within 14 days of receipt and returned within a further 14 days in original, undamaged packaging. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Goods are returned at your expense and the original delivery charge is non-refundable. No refund will be issued until the goods have been received and inspected by us. If your goods are special ordered or made to measure they are non-returnable. Special Order goods can be items such as sofas and chairs and can be identified by checking the delivery time shown for the product. If your product is shown with a delivery time of over 2 weeks, then it is a special order. This does not affect your statutory rights.
Special conditions for hygiene reasons:
Please note that for reasons of hygiene, we cannot accept non-faulty returns of the items below if they have been used in any way at all. If such items have been used and are returned to us we will be unable to refund your purchase and we may dispose of your goods. Please, therefore, contact firstname.lastname@example.org to make a return request to ensure that your refund is processed as quickly as possible. This does not affect your statutory rights.
Items covered by the above conditions
All bed linen, duvets, pillows, mattresses, mattress protectors, fitness supplements, toilet seats, and footwear. This does not affect your statutory rights.
3. Damaged items
On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable to make weekend collections.
4. Return of faulty goods
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault within 30 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair.
If your product develops a fault after 30 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.
5. Returning goods
Returning goods outside the prevailing consumer-protected rights are not an entitlement and must be agreed by Leekes. As detailed in our returns policy, which is available online or in store, goods which are specially ordered or made to measure are not returnable. Any refunds issued for returned goods will be subject to a deduction for any costs incurred. An additional collection charge will be made if you require us to collect the goods. All refunds for delivered products will be administered from our customer service department at our Head Office and are not actioned in store. In the event of an intermediary company be used to transport your order overseas, Leekes would only be liable for returns to the intermediary address and no onwards costs would be covered.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS