Promotional prices may be rounded to the nearest pound.
All Dyson products are excluded from any other online discount or promotion.
Any items displaying the Euronics Agency logo are excluded from all Leekes promotions and offers. All prices displayed are not subject to any form of discount.
'Conditions' means these terms and conditions and the special conditions.
'Users' means the users of the website collectively.
'Personal information' means details provided by you on registration.
'Website' means the website located at www.leekes.co.uk
'Cookies' means small text files which our website places on your computers hard drive to store information about your shopping session and to identify your computer.
'You' means a user of the website.
'Goods' means the goods displayed for sale on the Website. It may also include any service that comes with the goods;
'Made-To-Measure' means Products altered or made to measurements provided by you such as curtains, blinds, bedspreads and valances;
'Self-Assembly Products' means furniture delivered flat packed for assembly by the customer;
'Working Day(s)' means any day other than a Saturday, Sunday or any day which is a public holiday;
'We / us' means Leekes Ltd;
'you', 'your' means the customer.
You are provided with access to this website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that: The personal information which you are required to provide when you register as a customer is true, accurate , current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us on 0333 2224140.
You agree not to impersonate and other person or entity or to use a false name or name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use of any other person accessing the Website using your shopping account and / or your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently this website or any part thereof with our without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of a Website; and / or Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website.
To provide increased value to our Users, we may provide links to other websites or resources for you to access as your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites and resources and do not review or endorse and are not liable or responsible, directly or indirectly, for
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Leekes Ltd.
- As your product is shipped from our warehouse we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or Cancel an Order. When you have taken delivery of your goods, the passage of risk will occur from Leekes Ltd to you.
- Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing, product picture or product description error.
- Whilst we try to accommodate delivery to work/ alternative addresses, for your first order we reserve the right to refuse delivery to addresses other than the billing (card holder) address. In this instance we will make every effort to contact you.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English. The details of your specific contract will not be filed by Leekes Ltd. If you do require any information regarding orders you have placed with Leekes Ltd please write to us at the following address:
Leekes Head Office,
Mwyndy Business Park,
Rhondda Cynon Taff,
If you wish to cancel an order, you may do so by contacting us at [email protected] or call us on 0333 2224140. You must do this as soon as possible. If the order has already been packaged and arrangements have been made for it to be sent out to you, then we may not be able to cancel the delivery.
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should requested within 14 days of receipt and returned within a further 14 days in original, undamaged packaging. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Goods are returned at your expense and the original delivery charge is non-refundable. No refund will be issued until the goods have been received and inspected by us. If your goods are special order there will be an additional 20% restocking charge. Special Order goods can be identified by checking the delivery time shown for the product. If your product is shown with a delivery time of over 2 weeks, then it is a Special Order. This does not affect your statutory rights.
Please note that for reasons of hygiene we cannot accept non-faulty returns of the items below if their packaging has been opened in any way at all. If such items have been opened and are returned to us we will be unable to refund your purchase and we may dispose of your goods. Please therefore use the return request form to request return and to ensure that your refund is processed as quickly as possible. This does not affect your statutory rights.
Items covered by the above Conditions
All bed linen, duvets, pillows, mattresses, mattress protectors, fitness supplements, toilet seats, footwear.
How to return your goods:
Complete our online form including: order number, product description, the reason for the return and whether you want a refund or a replacement.
We will then email or phone you back to advise you of the required method of return. We will either send you Leekes Authorised Return Docket or we will arrange for a vehicle to come to collect the product you wish to return. You will be charged for this service. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item
On receipt of your purchase, you should check all items to ensure that they are in perfect condition. If you find that an item is damaged, you should notify us immediately and we will arrange for a replacement. Please note that you must advise us of damage within 48 hours of delivery. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable to make weekend collections.
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault within 30 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair.
If your product develops a fault after 30 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.
Should you wish to cancel your Special Order product for any reason you have 7 days following order confirmation to do so.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Leekes is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new fridge from us we would accept their old fridge and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
The words or expressions detailed below have the following meaning wherever they appear in this policy in bold.
i) Definitions of cover types:
Accidental damage: The sudden and unforeseen damage to the product(s) not otherwise excluded under this policy.
Accidental staining: The sudden and unforeseen contact between the product(s) and a substance resulting in a stain to the product(s) not otherwise excluded under this policy.
Structural defects: Faults found outside of the manufacturers guarantee period that have occurred due to faulty or defective components.
ii) Definitions of coverage:
Administrator: Castelan Limited, appointed to administer this insurance on behalf of the insurer. Their registered address is Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY. Registered number: 7637133. Cabinet furniture: Dining, bedroom, home office and occasional furniture.
Child: For the purposes of this policy, a child is defined as a minor of 12 years or less.
Insured, you, your: The person or persons whose name and address is shown under ‘INSURED’
shown on the front of this Certificate of Insurance.
Insurer, our, us, we: UK General Insurance Limited on behalf of Ageas Insurance Limited.
Leather: a material made from the skin of an animal or artificially man made substitute.
Maximum liability: You are covered for cleaning, repairs or replacement up to a maximum of £15,000 or up to the original purchase price of the damaged product whichever is lower in settling any one claim or all claims in total made during the period of cover. Period of cover: the period specified on the front of this Certificate of Insurance.
Product, products: The item(s) detailed under ‘PRODUCT(S) COVERED’ shown on the front of this Certificate of Insurance.
Transit damage: Damage caused to the product when it is moved between properties.
Wear and tear: the gradual deterioration associated with normal use and age of the product.
i) Your insurance for accidental staining and accidental damage will start from the date shown on the front of this Certificate of Insurance;
ii) Your insurance for structural defects will start following the expiry of the manufacturer’s guarantee;
iii) Your insurance terminates as soon as any of the following alternatives occur:
a) Your policy expires;
b) You, or anyone representing you defrauds or deliberately misleads us or the administrator; or
c) The maximum liability is reached (as stated above) ; or
d) Your claim has been settled by credit note or cash settlement; or
e) The premium for this insurance is not paid; or
f) You modify the product.
It is our intention that this insurance cannot be renewed.
i) The administrator will arrange and administer your insurance, cover and settle all claims in accordance with the service standards provided by this insurance.
ii) You are responsible for informing the administrator of a change of your address by phoning
01934 416 614 or by writing to Castelan Ltd, Administration Manager, Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY, United Kingdom.
iii) You must co-operate with us in obtaining reimbursement of any costs we incur under the terms of this cover, which may have been caused by the action of a third party, against whom you have a legal right of action.
iv) We may amend these Terms and Conditions for legal or regulatory reasons or for reasons relating to the availability of the product. Where this change benefits you, we will make the change immediately and notify you of the change within 28 days. In all other cases we will write to advise you of the change at least 28 days prior to any change taking effect. Where the changes do not benefit you and if you wish to terminate your policy, you may terminate your cover and we will refund your premium for the remainder of the period of cover shown on your Certificate of Insurance, unless a claim has been made.
Each cover type described below only applies if you have paid the appropriate premium and is shown on the front of this Certificate of Insurance within the section ‘What is Covered’.
i) STAINING TREATED Accidental staining from any substance subject to the application of a pre-approved fabric protector.
ii) STAINING UNTREATED
a) Accidental staining from any substance except corrosive substances and bleach to fabric, cabinet furniture, carpet and beds: Without the application of a pre-approved fabric protector.
b) Leather: Accidental staining from any substance.
NOTE: Fabric and leather is limited to cover for sudden and accidental dye transfer from newspaper print and/or clothing only.
iii) ACCIDENTAL DAMAGE
a) Fabric and beds: Accidental damage resulting in a:
• Rip or tear;
b) Leather: Accidental damage resulting in a:
• Rip or tear;
c) Cabinet furniture: Accidental damage resulting in a:
• Heat ring(s);
• Breakage of glass components.
Accidental staining and accidental damage: Pet damage and deliberate damage by a child are limited to only one incident each during the period of cover.
Please note that this policy provides cover for specific accidental events and staining and is not a general cleaning or maintenance contract. As such, cover is not provided for staining or damage, accidental or otherwise, which has occurred or accumulated over a period of time.
iv) STRUCTURAL DEFECTS
Structural defects limited to:
• Breakage or separation of frame components,
• Breaking or bending of metal mechanisms or other metal components,
• Defective mechanical and electrical recliner mechanisms,
• Cushion Interiors and webbing,
• Broken zips,
• Broken castors,
• Peeling of leather and peeling/lifting of veneer,
• Unstitching of buttons or failure of any stitching.
NOTE: Structural defects arising during the manufacturer’s guarantee must be reported to the retailer from whom you purchased your product and will be dealt with under the manufacturer’s guarantee.
Any claim for or resulting from the following will not be valid:
1 Damage caused deliberately by any person or child other than the first incident of deliberate damage by a child covered under this insurance;
2 Any damage resulting from wear and tear;
3 Neglect, abuse, or misuse of the product;
4 The effects of sunlight, wind, weather, rusting, radiation, building fire, smoke damage, flooding or corrosion upon the product;
5 Structural defects in products manufactured with a defective design or specification;
6 Changes in colour of any part of the product caused by sunlight, perspiration; natural hair and body oils or wear and tear;
7 The gradual accumulation of stains or dye transfer;
8 Accidental staining or accidental damage to products used in a food preparation area;
9 Accidental staining or accidental damage caused by the use of incorrect or inappropriate cleaning products or cleaning methods;
10 The removal of any odour even where caused by a stain;
11 Any transit damage;
13 Damage caused by pets after the first incident of pet damage covered under this insurance, (except accidental staining caused by pet fluids);
14 Damage caused by any animal other than your pet(s).
15 Costs, expenses or any other financial loss, such as loss of earnings, other than the cost we agree for cleaning, repairing or replacing the product;
16 Use of the product in business premises or in residential premises which you let or sublet;
17 Use of the product outside the United Kingdom, Channel Islands and the Isle of Man; and
18 Structural defects first discovered before the expiry of the manufacturer’s guarantee.
For details on how to make a claim please see the front of this certificate.
HOW WE WILL SETTLE CLAIMS: Valid claims will be settled by cleaning, repairing or replacing the damaged product. If a repair can be made, it must be considered prior to a replacement being considered. Neither the value of repairs or replacement shall exceed the maximum liability.
Where we are not able to clean, repair or replace the damaged product satisfactorily we will issue a credit note for use at the same retailer from which you originally purchased the product or if the retailer has ceased to trade or has moved, we will issue a credit note for use at a similar retailer of our choice that is local to you.
We may choose to provide an offer of cash settlement in lieu of replacement, this will be lower than the value of the credit note and takes into account any discounts we may have received by issuing a credit note. The damaged product will remain your property in its current condition.
The value of the credit note will be the amount you paid for the product less any previous claim costs, subject to the maximum liability. Where items are non-integral and therefore easily separated, such as a mattress and base or arm caps, scatter cushions and other accessories, they are treated as separate products in the event of a claim.
If your claim is settled by credit note we reserve the right to take sole ownership of the defective product. If we chose to take ownership, the defective product will be collected following the delivery of the replacement product. If we choose not to collect the defective product as above, the ownership of it and the responsibility for it will remain solely with you.
UK General Insurance Limited is an agent of Ageas Insurance Limited and in the matter of a claim act on their behalf.
You must not act in a fraudulent manner. If you (or anyone acting for you):
i) Make a claim under the insurance knowing the claim to be false or fraudulently exaggerated in any respect;
ii) Make a statement in support of a claim knowing the statement to be false in any respect;
iii) Submit a document in support of a claim knowing the document to be forged or false in any respect; or
iv) Make a claim in respect of any loss or damage caused by your wilful act;
a) Will not pay the claim or any other claim made under the insurance;
b) Will declare the insurance void and not make any return of premium;
c) Will be entitled to recover from you the amount of any claim already paid under the insurance; and
d) May inform the police of the circumstances.
If you decide that for any reason, this policy does not meet your insurance needs then please return it to the store where you bought the product together with the sales receipt or invoice and Certificate of Insurance within 14 days from receipt of your Certificate of Insurance. On the condition that no claims have been made or are pending, we will then refund your premium in full. No refund of premium will be made if you have made a claim or if you cancel the policy after 14 days from receipt of your Certificate.
The insurer shall not be bound to accept renewal of any insurance and may at any time cancel any insurance document by giving 14 days’ notice in writing where there is a valid reason for doing so. A cancellation letter will be sent to You at Your last known address. Valid reasons may include but are not limited to:
b) Non-payment of premium
c) Threatening and abusive behaviour
d) Non-compliance with policy terms & conditions
Provided the premium has been paid in full You will be entitled to a proportionate rebate of premium in respect of the unexpired period showing on the insurance.
You are required by the provisions of the Consumer Insurance (Disclosure and Representations) Act to take care to:
a) supply accurate and complete answers to all the questions we or the administrator may ask as part of your application for cover under the policy;
b) to make sure that all information supplied as part of your application for cover is true and correct;
c) tell us of any changes to the answers you have given as soon as possible.
Failure to provide answers in-line with the requirement of the Act may mean that your policy is invalid and that it does not operate in the event of a claim.
i) You cannot transfer this Certificate of Insurance to another person;
ii) You and your family must take all reasonable precautions to safeguard the product and to avoid loss or damage to it. This includes, but is not limited to, ensuring that the product is maintained in accordance with the manufacturer’s instructions. If you fail to do so any claim you make may be rejected by the administrator;
iii) Unless some other law is agreed in writing, this policy is governed by English law. If there is a dispute, it will only be dealt with in the courts of England or of the country within the United Kingdom in which your main residence is situated.
iv) To improve the quality of our service, we will be monitoring and recording some telephone calls.
v) When your cover under the policy ends it will not have a cash or surrender value;
If you have a complaint, in the first instance please phone: 01934 416 614 or email:
[email protected] or write to: Castelan Ltd, Customer Care Manager, Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY, United Kingdom.
In all correspondence please state that your insurance is provided by UK General Insurance Limited and quote scheme reference 04146
If your complaint cannot be resolved by the end of the next working day, the administrator will pass it to
The Customer Relations Manager, UK General Insurance Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ. Tel: 0845 218 2685. Email: [email protected]
If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, Docklands, London, E14 9SR. Tel: 0845 080 1800
If your complaint is related to a recent Leekes installation (e.g. windows) and you could not reach an agreement with Leekes, you have the right to make an appeal to the IDRS (International Dispute Resolution Centre). You may contact the IDRS at: Centre for Effective Dispute Resolution, International Dispute Resolution Centre, 70 Fleet Street, London, EC4Y 1EU. Tel: 020 7520 3800
The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
Ageas Insurance Limited are covered by the Financial Services Compensation Scheme (FSCS).
You may be entitled to compensation from the scheme, if they cannot meet their obligations.
This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk
Please note that any information provided to us will be processed by us and our agents in compliance with the provisions of the Data Protection Act 1998, for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to third parties. We may also send the information in confidence for process to other companies acting on their instructions including those located outside the European Economic Area.
The Castelan group of companies and its selected partners may use your data for the purposes of training, testing, quality control, research and statistical analysis. The Castelan group of companies
may also use your data to keep you informed by post or telephone of any products or services which they consider may be of interest to you. If you do not want to receive such information please write to the Castelan Limited address above marking the communication ‘For the attention of the Data Protection Officer, Customer Relations Department’.
To help keep your information accurate and up to date we may use information from selected third parties. Upon payment of a small administration fee you have the right (subject to certain limited exceptions) to access and, if necessary, rectify information held about you. If you do wish to make such an inspection please write to Castelan Limited, Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset. BS23 3QY marking any correspondence ‘For the attention of the Data Protection Officer, Customer Relations Department’.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than fourteen working days after the day on which you receive the Products. If you wish to exercise your right to cancel this contract after your order has already been despatched please follow the procedure set out in our Returns procedure.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:
- Goods made to your specification
- Perishable goods (for example flowers and food)
- Mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, pierced jewellery
- CD, DVD, tapes or other recording media, software or videos if their seal is broken.
- Swimwear and lingerie
We carry the risk of loss or damage to the Products until you receive them. The Property of the Products will pass to you when you have received them and have paid us in full. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them.
Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown in our shops or displayed in our catalogues and on this Website but they might not be exactly the same. We regret that no responsibility can be accepted for these slight variations which all add to the unique features of our Products including but not limited to the following:
On fabric and wallpaper the shade will inevitably vary slightly from one printing batch to another.
Fabric patterns are not matched unless expressly stated otherwise. There is a 3% allowance on alignment.
On certain leather finishes there may be shade variations, and the small blemishes found in the leather are a unique characteristic of a natural material and not a defect or weakness. Scratches and marks may occur through everyday use, and seat covers will mould to body shapes which is a feature of natural leathers.
Many of our Furniture Products are individually hand finished and therefore there may be some slight differences between batches.
Some of our Products are hand finished to look distressed. Distressing will vary from Product to Product and is a unique design feature and not a defect.
All measurements are approximate, please allow +/- 4cm variance on sizes stated. At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes.
Some larger Self-Assembly pieces will require two people to assemble.
Every reasonable effort on this website is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software, or printer.
All prices are in Pounds Sterling inclusive of VAT at the current rates but excluding delivery charges. Where a WAS price is quoted it is the highest price for which the goods were on sale in any of our stores or website for at least 28 consecutive days within the last six months. Full pricing details can be obtained from Customer Care
All reasonable care is taken to ensure that the prices shown are correct at the time of publication including VAT. If an error has been made, we or you may cancel the order in relation to some or all of the Goods as indicated under "Cancellation".
It may be necessary to raise our prices in certain circumstances, e.g. if component costs increase or currency conversions change materially.
The price for the Products you order will be the price confirmed to you soon after you place your order. If this varies from any quoted price, we will contact you to check that you still wish to proceed.
You may pay using Visa, MasterCard or Maestro.
Your chosen payment method will be debited immediately when you click Place My Order, NOT when the order is despatched.
You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
At Leekes we want you to be completely happy with your purchase. In the unlikely event that something doesn't go quite right, we'll do our best to resolve your issues as quickly as possible. To help us deal with your complaint effectively please ensure you provide the following information:
If we are unable to resolve a complaint that you make to us within eight weeks you
can take your complaint to The Retail Ombudsman.
This is an independent organisation, which specialises in providing Alternative
Dispute Resolution services for consumers and retailers. As members of the
organisation, we are bound by their code of practice and they can be contacted
Email: [email protected]
Tel: 0203 540 8063
To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Leekes is a registered full member of The Furniture Ombudsman/Dispute Resolution Ombudsman.
The Furniture Ombudsman/Dispute Resolution Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services.
We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman/Dispute Resolution Ombudsman and how to use their service, visit
Tel: 0845 653 2064
The Online Dispute Resolution for Consumer Disputes Platform can be accessed by following the link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
If we are unable to resolve a complaint that is related to our conservatory, windows and door departments
can take your complaint to IDRS.
This is an independent organisation, which specialises in providing Alternative
Dispute Resolution services for consumers and retailers. As members of the
organisation, we are bound by their code of practice and they can be contacted
Email: [email protected]
Tel: 020 7520 3800
This is a free, independent government backed service which provides advice and assistance in resolving disputes between businesses and consumers.
We work closely with our local Trading Standards Offices to ensure that we are responding quickly and appropriately to any concerns raised by our customers.
They advise that you contact the Citizens Advice Consumer Service for initial advice via:
Tel: Citizens Advice consumer helpline on 03454 04 05 06
Intellectual property and right to use
You acknowledge and agree that all copyright , trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non - commercial use only . You agree not to (and agree not to assists or facilitate any third party to) copy, reproduce transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws statutes and regulations regarding the Website.
Limitation of liability
Whilst we will use reasonable endeavours to verify the accuracy of any information we place in the Website , we make no warranties whether express or implied in relation to it's accuracy.
The Website is provided on as is and as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied in relation to the Website or any transaction that may be conducted in or through the Website including, but not limited to, implied warranties of non - infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy , reliability of the Website. We will not be responsible or liable to you for any loss of content of material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether expressed or implied, in relation to the Products. This does not effect your Statutory Rights, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Leekes and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Official Company Information
Registered Head Office
Mwyndy Business Park
Rhondda Cynon Taff
Registered Company Number in England and Wales : 563751
VAT number: 135044206